FAQ

For your reference, here are the most commonly asked questions we get about our store. Always feel free to reach out for info at hello@newdawnkids.com

What is New Dawn Kids?

www.newdawnkids.com is an online store that brings together beautiful gender neutral items for children. 

What products do you offer?

On our website, you will be able to find gender neutral clothes, toys, accessories and more. All items are handpicked, meaningful, and high-quality. Through our products, we seek to shatter the boy-girl stereotypical divide that we feel is outdated; and even detrimental in the world of today.

Where can I see your products?

You can browse all our products here.

What does Gender Neutral mean?

When something is gender neutral, it means that it is suitable for boys and girls as one. In context of children’s items, this term means about the same as “unisex”.

Why does it Matter?

In our view, gender neutrality is one of the most important aspects to consider when shopping for kids. It can be very tricky nowadays, as most shopping isles are divided into items for “boys” and “girls”, whether we notice it or not. We believe that children should be exposed to the full spectrum of experiences and activities, for their own self development and to strive for a future based on gender equality.

Can toys and clothes actually make a difference?

Definitely. Kids’ earliest memories are defined by their toys, clothes, surroundings, and activities. The items they feel free to choose can even sculpt their self-identity to a large degree. For example, you may pay attention that there have not been many female astronauts to date, and perhaps the lack of space toys for girls is one of the reasons. The bottom line is, the toys that are allocated to the two genders reflect a set of deeper messages about the way society views gender equality.

How do I buy gender neutral items for my kids?

Truth be told, any toy or piece of clothing can be considered gender neutral. The packaging may show one gender on it due to marketing reasons, but it’s all about our choices as parents. We bring together the most beautiful and popular handpicked items, divided into fields of interest rather than gender, in order to easily choose the best products for your kids.

How is New Dawn Kids Different?

All the items in our store have been carefully picked to promote children’s empowerment, while staying away from the pesky gender stereotype trap. Busy parents may often not pay attention, and inadvertently keep the boy-girl divide alive by grabbing what they can from the toy-store shelves. Buying with us, you will be able to place deeper thought into what you are purchasing as our items are organized based on areas of interest that are typically and needlessly allocated to “boys” or “girls”. All our items are focused on added value, progressive thought, and educational elements.

Where are your items from?

Are products are shipped from around the world. We work directly with carefully chosen suppliers, and based on longstanding relationships and short supply chains, we are able to offer competitive prices along with favourable shipping terms.

What countries do you ship to?

We proudly ship our products worldwide. You can find all information on shipping procedures and terms here.

How can I track my order?

Once your item is shipped, you will receive an email with your tracking information. Also, you can check the delivery status at any time on the website through our tracking page.

How much does shipping cost?

Shipping is free for purchases over $75. For smaller orders, a shipping rate will apply, and you will be able to see it on the checkout page.

What if I need to modify my order?

Send us an email at hello@newdawnkids.com and we’ll gladly assist.

What if I need to change my shipping address?

Send us an email at hello@newdawnkids.com and we’ll gladly assist.

How long does shipping take?

Seeing as we serve customers from around the world and ship from various locations, shipping speed can vary significantly. Not only can you track your package at any given time, but we also do everything in our power to get packages delivered as soon as possible. Typically, most deliveries take between 5-10 business days, but some could take longer.

Are you experiencing delays due to Covid-19?

Not only are more people ordering online, but international shipping systems are under strain due to the current pandemic. Whether or not Covid-19 will have any impact on your delivery will depend on what country you are in, and the current restrictions in that region. It’s a dynamic situation, so feel free to reach out if you would like to find out more about a particular order and we will gladly assist.

What payment methods can I use?

We accept all the major credit cards and Paypal.

How do refunds work?

in line with the terms and conditions, if an item is faulty or failed to arrive, a refund will be issued. Kindly get in touch at hello@newdawnkids.com for assistance.

Are there any discounts available?

We often have promotions running, which you will be able to see on our homepage or social media, along with a coupon code that you will be able to apply. Alternatively, you can reach out to us at hello@newdawnkids.com if you’d like to find out more about our current special offers. 

How do returns work?

If you have purchased an item and wish to return it, it is possible in certain cases in line with our Refunds, Returns and Exchanges Policy

Can I get a refund if something went wrong with the order?

Absolutely. If a package does not arrive, or an item is damaged or faulty, you will be refunded in full. Furthermore, if an item delivered does not match up to what was described on our website, you will be refunded too. Be sure to read and understand the Refunds, Returns and Exchanges Policy in order to learn about the conditions. Please note that all returned items must be in their original packaging, without being worn, washed, damaged, or with any tags removed. Any item which does not meet these criteria, will not be able to be refunded. 

What about exchanges?

If you have received an item and wish to exchange it, you will be able to do so in line with the Returns, Refunds and Exchanges Policy. Please note that all returned items must be in their original packaging, without being worn, washed, damaged, or with any tags removed. Any item which does not meet these criteria, will not be able to be exchanged.

Still have a question?

Please contact us for more information.

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